SHIPPING AND DELIVERY

NAIETA’s handbags and small leather goods are shipped from warehouses in Italy.
We offer free shipping for orders over 200 € only for Europe.
IMPORTANT: International shipping does not include duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery.
A tracking link directing you to the shipper’s website will be sent to you via email once your order has shipped. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Delivery can take longer than expected due to customs clearance procedures in certain countries.

SHIPPING TIMES

· EUROPE: 2 – 4 working days
· REST OF WORLD: 4 – 6 working days

TAXES AND DUTIES

The prices of products are expressed in Euros inclusive of taxes but excluding customs duties.
For orders outside of the EU all applicable duties shall be borne by the Customer.
Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
NAEITA cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.


PRE-ORDERS TERMS:

Please be aware that because of the “pre-order” nature of such transactions, you should expect a wait period of approximately twelve weeks between the date you place your order and the date that the product is ready for shipment. The estimated delivery window will be noted on the product page of the respective item.
Please note that the shipping window on the product page is an estimate, while we endeavor to ship all orders within the estimated window, in some cases there may be a small delay.
Please wait at least twelve weeks from the date you have placed the preorder before you contact us.
We are unable to provide an exact shipping date due to the handmade nature of our products. Most items are shipped within the estimated window and an email with the tracking information will be sent to the email address associated with the order.
If you are no longer able to receive your preordered item at the original shipping address, email us with your order number and the last 4 digits of the card used and we will update the shipping address for you.
Sales on pre-ordered items are final and we cannot accept any cancellations or returns unless the item is not as described.


RETURNS POLICY

Since Naeita’s bags are produced only on pre-order, to avoid the excessive production of fast fashion, and to try to be more and more sustainable, unfortunately we cannot accept returns of goods, except for manufacturing defects.
Should you receive an item that is not in perfect condition please contact us immediately and we will be happy to assist you, in order to return the goods.
Should you require anything further please contact us on nepa@naeita.com
All returns must be in perfect condition, and come with their original packaging.
We are unable to accept returns on goods that are scratched or marked by the customer.
Please ensure that you return the goods in all of their original undamaged packaging as otherwise they cannot be accepted. Please also note, that we are unable to refund the original shipping cost of any returned item.


CONTACTS

For more information and assistance on the website www.naeita.com or on how to purchase online, customers can contact Naeita customer service directly by writing to the e-mail address nepa@naeita.com

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